Frequently Asked Questions
1.) What methods of payment are accepted?
We accept Visa, Mastercard, Discover, American Express, Apply Pay, Google Pay, PayPal, and Venmo.
2.) Can I buy now and pay later?
Yes, we offer financing solutions like ShopPay to make your shopping experience easier!
3.) Can I cancel or modify my order after it has been placed?
Yes, you may cancel or modify your order by contacting us and typing “Cancel” or “Modify” in the subject line. Our customer service team reviews these requests before the order continues processing. However, once your payment has been authorized, we are unable to cancel or modify your order. If you're unsatisfied with your purchase, you may return it within 72 hours from the date of delivery for a refund or exchange.
4.) Will purchases be shipped internationally?
Yes, we do offer international shipping. Shipping costs will also be calculated at checkout based on the destination and weight of the package.
5.) How long will it take to receive my package?
Due to recent changes in cross-border trade regulations, some orders will have a processing time of 2-4 weeks. Depending on your delivery option, shipping will take an additional 3-7 business days.
6.) How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. This tracking number will allow you to monitor the delivery status through our carrier.
7.) Can I return or exchange an item?
Yes, we do offer a 72-hour window for returns or exchanges for damaged, incorrect, and unsatisfied orders from the date of delivery. After this period, purchases become non-refundable. If you encounter any issues with your order, please reach out to us within this timeframe to initiate the return or exchange process.
8.) I had to replace my old debit card. Will my refund be credited to my new one?
If your new debit card is linked to the same bank account as the old one, the refund will be credited back to the same account. Please ensure that your new card is associated with the same bank account to receive the refund accordingly.
9.) I had recently switched to a different bank. Will my refund be transferred to my new bank account?
If you wish to begin the refund process but need to transfer to a new bank account, please inform us with the new account details. We will update your payment information before issuing the refund. However, if the refund has already been processed to the old account, please contact your old bank for assistance in redirecting the funds to your new account (as once a refund is issued, it cannot be reversed). Additionally, if there are any discrepancies or issues, you may need to work with both banks to resolve any disputes.
10.) Do I have to pay for shipping when I return an item?
No, prepaid return shipping labels will be provided during the return process.
11.) How long will it take for the refund to be credited back to my account?
Refunds are typically processed within 3-5 business days after we receive the returned item. Once processed, it may take an additional 3-5 business days for the refund to be credited back to your account, depending on your bank's processing times.
12.) I recently moved to a new address while waiting for my package to arrive. Can I update my shipping address for a new order to be sent to my new location?
It is the responsibility of all customers to update their shipping address to ensure orders are delivered to the correct location. If you've recently moved to a new address after making a purchase, it is still possible to receive your original order. If your order is still in transit or has not yet been delivered, you can promptly contact the carrier directly to request a package redirection to your new address. However, if your order has already been delivered to the old address, unfortunately, our options are limited.
13.) What should I do if my package has been stuck at the carrier for over a month?
We recommend first contacting the carrier directly to inquire about the status of your package, as they will have the most up-to-date information regarding its whereabouts. In the unlikely event that the issue cannot be resolved satisfactorily with the carrier, you may consider contacting your bank to dispute the charge.
14.) What should I do if my package was stolen?
Please inform us of the situation by contacting our customer support team. We will work closely with you to investigate and resolve this issue. Your satisfaction is our priority, and we're here to assist you every step of the way.
15.) Do you offer discounts or promotions for furniture?
We care about helping our customers create their dream space—without breaking the bank. That’s why we keep our merchandise affordable every holiday! We offer huge discounts on almost every piece of furniture so that everyone can enjoy trendy interior styles, no matter their budget.
16.) What happens if I pass away and I haven’t finished paying my furniture off?
If a customer passes away while still making payments through Zip, Afterpay, or any other financing option we offer, the remaining balance becomes part of their estate. This means the debt may be settled using any assets or funds left behind. Family members are not personally responsible for the debt unless they were a co-signer. The finance provider will work directly with the estate’s executor to handle any remaining balance.
17.) Do you offer help with setting up furniture?
Detailed setup instructions are provided in the package to help you with assembly. If you’d rather not do it yourself, we can connect you with services like TaskRabbit to get the job done for you.
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If you have any further questions or require assistance regarding purchases or any other matters, send us a message or chat online now.